Terms & Conditions

1.Your account

To use most features you need to create an account. You agree to provide accurate, current information and to keep it up to date. You are responsible for keeping your login details secure and for all activity that happens under your account. You must be at least 18 years old and authorised to enter into these Terms (including on behalf of any business you represent).

2.Free trial

We may offer a free trial (currently 14 days). The trial lets you use the included features for the trial period at no cost. We will tell you if and when payment details are required. At the end of the trial your access will end unless you start a paid subscription. We may change or withdraw trial offers at any time.

3.Subscriptions & billing

PinMark is offered on subscription plans (for example, a monthly plan and an annual plan). All fees are in Australian dollars (AUD) unless stated otherwise and are charged in advance for the applicable billing period.

• Monthly plans renew automatically each month until you cancel.
• Annual plans are paid in advance for the full 12-month term and renew automatically each year until you cancel.
• You authorise us (and our payment provider) to charge your nominated payment method for the recurring fees, plus any applicable taxes.
• If a payment fails, we may retry the charge and may suspend access until the outstanding amount is paid.
• We may change our pricing from time to time. Any change to your recurring fee will apply from your next billing period, and we will give you reasonable notice beforehand.

4.Cancellation & refunds

You can cancel your subscription at any time from your account settings or by contacting us.

• Monthly plans: When you cancel, your subscription stays active until the end of your current monthly billing period, and you keep full access until that date. The remaining days of that month must run out — we do not provide refunds or partial (pro-rata) credits for the unused portion of the month.
• Annual plans: Annual subscriptions are paid in advance for the full 12-month term and are non-refundable.
• We do not provide refunds for change of mind, or for billing periods where the Service was available to you but you did not use it.

5.Fair use

PinMark is provided for normal, good-faith business use by you and your team within your plan. So the Service stays fast, stable and reliable for everyone, you agree not to:

• use bots, scripts or automated tools to generate excessive requests, uploads or data syncing beyond ordinary use;
• use PinMark as a general-purpose bulk file store, archive or backup system;
• upload, store or sync volumes of files, data or activity that are unreasonable for normal client-feedback, proposal and document-signing work, or that place a disproportionate load on our systems, storage or bandwidth;
• share a single account across multiple businesses, or across more users than your plan allows, to avoid paying for additional accounts;
• attempt to disrupt, overload, probe, scrape or circumvent the Service, its usage limits or its security.

We may set and adjust reasonable usage limits (such as storage size, file size, or request rates). If an account materially exceeds fair use, or threatens the stability, security or availability of the Service for other customers, we may contact you, apply rate limits, or temporarily suspend the account. Where practicable, we will give you notice and a chance to put things right first.

6.Acceptable use

You agree not to use the Service to:

• upload or share content that is unlawful, infringing, harmful, deceptive or that you do not have the right to use;
• distribute malware, or interfere with the security or integrity of the Service;
• reverse engineer, copy, resell, or sublicense the Service except as permitted by law or with our written consent;
• impersonate another person or misuse another user's account.

7.Your content & client data

You retain ownership of the designs, documents, proposals, feedback and other materials you upload ("Your Content"). You grant us a limited licence to host, store, process and display Your Content solely to provide and improve the Service. You are responsible for having the rights and permissions needed to upload Your Content and any client material, and for the content of anything you send to your clients through the Service. We handle personal information in line with our Privacy Policy.

8.Intellectual property

PinMark, including its software, design, branding and content (other than Your Content), is owned by us or our licensors and is protected by law. The white-label and branding features are provided so you can present a branded experience to your own clients; they do not transfer any ownership of PinMark to you.

9.Availability & support

We work hard to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, updates and changes, and may add, modify or remove features over time. We provide support on a reasonable-efforts basis.

10.Privacy

Our Privacy Policy explains how we collect, use and protect personal information. By using the Service you also agree to our Privacy Policy, which forms part of these Terms.

11.Liability

To the maximum extent permitted by law, and subject to your consumer rights described in section 4, we are not liable for indirect, incidental or consequential loss, loss of profits, or loss of data. Our total liability to you in connection with the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

12.Suspension & termination

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users or third parties. You may stop using the Service and close your account at any time (see section 4 for how cancellation affects billing). On termination, your right to use the Service ends; we may delete Your Content after a reasonable period.

13.Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example, by email or a notice in the app). Your continued use of the Service after the changes take effect means you accept the updated Terms.

14.Governing law

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.

15.Contact us

Questions about these Terms? Contact Online Web Designs at support@onlinewebdesigns.com.au.